The Diamond Standard: Defining Commercial Construction Customer Service

Last updated on February 2nd, 2024 at 06:50 pm

October 22, 2021
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The commercial construction industry is full of pitfalls and undertakings. When you work with a commercial contractor, you want to work with someone who is experienced, knowledgeable, and can guide you through making the right decisions for your business. Great customer service is at the heart of what we do here at Diamond Contractors. In fact, we believe it is one of the most important aspects of our job. We ensure this service through communicating every step of the way, from start to finish. Because here at Diamond Contractors, we prioritize customer engagement and fulfillment— meaning it’s all about you— and only you! We do this by focusing on the three customer value categories: Professional, Personal, and Punctual.

Rule 1: The Professional: The Diamond Standard

Why Customer Service?

You may be wondering why we stress the significance of commercial construction customer service and why it’s so important. There are a lot of reasons but the primary (and largest) is because we understand. We’ve all been frustrated with businesses or have spent countless minutes on the phone on hold. The truth is that it’s frustrating to feel left in the dark. And during major projects where your investment is on the line– this is NOT an option. At Diamond Contractors, we understand that pain and frustration on a deep level. Most importantly, we understand the need for absolute confidence in your contractor. That is why we focus on your needs first, as a client. We embrace this step-by-step journey your business is on and want to be part of helping you realize your vision. 

The need for a contracting partner: 

It can be downright daunting building a new location or starting your own business. You’re probably asking questions like: “What will it look like?” “How will it work”? Or even, “What does a deadline for this type of project even look like?” These are all viable worries and questions. The first step to quieting those worries is to find a partner. Someone who can guide you through the industry. An experienced veteran who can take care of the underwriting, settle the details behind the scenes, and bring together the big picture so your vision can come to life.  

Diamond Contractors takes care of the stress for you so that you’re always seeing progress develop and never left wondering what’s next in the building process. Let us handle the commercial construction side of things so you can focus on developing your business. Along the way, we will communicate about each segment of the build and milestones that are reached. You’ll see the progress being made step by step as we promise to deliver not only quality but clarity in your experience as the client. That’s why we’ve designed the client pathway focusing on your needs.

Rule 2: The Personal Touch: Real Engagement

Direct Relationships Not Directories

Professionalism is important to us at Diamond Contractors. We want you to have the best possible experience with commercial construction experience. That is why we believe that an introduction should be more than an automated directory— it should be the start of a personal relationship. A relationship that you’ll look back on and deeply cherish when standing in your newly furnished building. We want you to remember the Diamond Standard. 

Point of Contact: 

We start this service by linking you directly with an experienced professional. First, your point of contact will meet with you through a call, technology, or face-to-face. He or she will be your go-to with any question or concern throughout the entire project. Your satisfaction is their job! 

Rule 3: The Plan – Feeling Progress

Why Plan?

Project management can be an overwhelming task. You should not be the one having to oversee every detail. Your project manager at Diamond Contractors will listen to your wants and needs, develop a step-by-step plan, and involve you in the entire process so that you can stay “in the know” on goals, outcomes, and details. There are no mysteries when it comes to your project.

How Do We Do It?

Immediately following your initial visit we will ask to schedule a time to meet. This is a planning period where we will collect information regarding budget and time sensitivities.
We will focus on outlining personal goals and consider time frames for your business. 

What Does Commercial Construction Customer Service Look Like? 

Take for example the commercial construction project of undertaking the development of a franchise. In order to reach the specific standards in place for that particular franchise, Diamond Contractors will review and maintain franchise policy and specifications. Although the technicalities of a project may not seem to impact your personal goals and timeline— they still can. This enables time for us to build something of lasting value.

Customer Examples:

To give you an idea (and spectrum) of the clients we’ve served so far, here are a few of our proudest customers. These clients have been carefully curated in undergoing the Diamond Standard. As a result, big or small, no matter what industry selected, we apply the same standards to every project. No matter the specifications, we are eager to extend this offer to you. To see a larger list, click here.


We Look Forward to Working with You!

By building a plan for you, you can worry less about the process of construction. And focus more on the ideas about building your business and manifesting your dreams. To help this, we specifically design a step-by-step process. That way you can feel confident throughout the experience, finding comfort that your needs are being met. 

Interested in working with Diamond Contractors on your next commercial construction project? Get started here with a free quote.


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